FAQ


When can I expect my order?

Will out of stock items be restocked?

How can I pay?

Can I change/cancel an order?

What if I received an item I didn’t order or a faulty item?

How can I return my order?

Which items are non-returnable?

How to return my order?

How do I get my refund?

How can I swap an item?

How can I contact Customer Service?

 

When can I expect my order?

We try to deliver as fast as we possibly can. All orders Monday till Friday before 15:00 (GMT+1) we send the same day. Orders send after 15:00 (GMT+1) we send the next working day.

The delivery time may vary by country. Please see our delivery time table for a indication per country.  [Back to the top]

   

Will out of stock items be restocked?

Most of the items will be restocked, exceptions possible when the item is out of the collection. Just keep an eye on the Webshop!  [Back to the top]

    

How can I pay?

You can choose between the following safe payment methods:

  • Credit card American Express,  Visa, Mastercard
  • PayPal
  • iDEAL (The Netherlands)
  • Sofortüberweisung (Germany)
  • Mistercash
  • Maestro
  • Cash on Delivery

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Can I change/cancel an order?

Unfortunately we cannot make changes or cancel orders that already exist. The reason is that we process orders the same day as they are made. This does not affect your statutory rights to cancel. [Back to the top]

   

What if I received an item I didn’t order or a faulty item?

In the case of an incorrect delivery or where an item has been supplied damaged or broken, please email your complaint to sales@legavenuestore.com. We will then assist with your return process. [Back to the top]

   

How can I return my order?

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

You send the cancellation to:

Leg Avenue Store BV
Bijsterhuizen 2116
6604 LG Wijchen
Nederland

E-mail address: sales@legavenuestore.com

You can also fill in the online cancellation/return form. Under the button 'log returns'  in your account at www.legavenuestore.com you can register your return request. After registering your return request, you'll receive an confirmation email. [Back to the top]

   

Which items are non-returnable?

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For hygienic and health care reasons, products with a broken hygiene seal can not be returned.  [Back to the top]

   

How to return my order?

You have the right to cancel this contract within 14 days without giving any reason after you received the goods. You will have to bear the direct cost of returning the goods.  We advice to ask for proof of postage. So if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We cannot accept unstamped shipments. 

It is not obligatied but you make our job a little bit easier when you use the return form we send together with the goods. You can also fill in the cancellation/return form online. Under the button 'log returns' in your account at www.legavenuestore.com you can register your return.

"If you need a new returns note, you can download a new one and print it. [CLICK HERE]

It can usually take up to 10 working days (excluding weekends and public holidays) for your return will be delivered back to our warehouse in the Netherlands, depending on your location and which postal service you use.

You will have to bear the direct cost of returning the goods. Ask for proof of postage. So if your parcel goes missing in the mail, you’ll have proof you’ve sent it.  [Back to the top]

   

How do I get my refund?

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. [Back to the top]

   

How can I exchange an item?

We not offer the service to exchange items. but you can send (a part of) your order back for a full refund and place a new order for the size, colour or item you prefer. [Back to the top]

   

How can I contact Customer Service?

E-mail(24x7)

Sales@legavenuestore.com
Please send us 24x7 an email and we will get back to you as soon as possible.

Phone (Monday – Friday 9AM – 5PM)
0031 (0)24 202 2030

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