returns


Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

You send the cancellation to:

Leg Avenue Store BV
Bijsterhuizen 2116
6604 LG Wijchen
Nederland

E-mail address: sales@legavenuestore.com

You can also fill in the online cancellation/return form. Under the button 'log returns'  in your account at www.legavenuestore.com you can register your return request. After registering your return request, you'll receive an confirmation email.

 

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For hygienic and health care reasons, products with a broken hygiene seal can not be returned.

 

Return your order

You have the right to cancel this contract within 14 days without giving any reason after you received the goods. You will have to bear the direct cost of returning the goods.  We advice to ask for proof of postage. So if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We cannot accept unstamped shipments. 

It is not obligatied but you make our job a little bit easier when you use the return form we send together with the goods. You can also fill in the cancellation/return form online. Under the button 'log returns' in your account at www.legavenuestore.com you can register your return.

"If you need a new returns note, you can download a new one and print it. [CLICK HERE]

It can usually take up to 10 working days (excluding weekends and public holidays) for your return will be delivered back to our warehouse in the Netherlands, depending on your location and which postal service you use.

You will have to bear the direct cost of returning the goods. Ask for proof of postage. So if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

 

Exchange items

We not offer the service to exchange items. but you can send (a part of) your order back for a full refund and place a new order for the size, colour or item you prefer. 

  

What if I received an item I didn’t order or a faulty item?

In the case of an incorrect delivery or where an item has been supplied damaged or broken, please email your complaint to sales@legavenuestore.com. We will then assist with your return process.